The following inconclusive and perhaps never-ending correspondence speaks for itself:
Ofcourse, readers subscribe to Time for its content and not for the gift. Yet, Time's response to complaint regarding non-receipt of gift is interesting. Reminders are invariably profusely thanked, best services are always promised and remedial action assured. Cooperation is requested. {I wonder what is meant by cooperation. Does it mean "please do not again remind us"?) I am also asked to please get back to them for further assistance/clarification. Is this Marketing all about?
Dear Mr.Nigar,
I have not yet received the gift.
Regards,
K.R.Srivarahan
--- On Wed, 10/5/11, Time Carewrote:
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Wednesday, October 5, 2011, 10:50 AM
Dear Mr. Srivarahan,
This is with reference to your e-mail in regards to the non receipt of gift.
We sincerely regret the inconvenience caused to you due to the non receipt of the gift. Your details have already been sent to the department concerned to look into the matter and resolve it at the earliest. As per the status received from them, we would like to inform you that we are keeping a follow up for this case with the postal authorities to resolve the matter and in the meanwhile, we are once again arranging to send you the gift from our end. The dispatch date for shall be 13/10/2011, we shell also secure a proof of delivery for the same, we request you for your kind understanding and cooperation.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Sunday, October 02, 2011 4:41 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511Dear Sirs,
Eleven months have passed since I started following up with you. How many more months should I wait?
Regards,
K.R.Srivarahan
--- On Fri, 7/22/11, Time Carewrote:From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Friday, July 22, 2011, 3:12 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail in regards to non receipt of gift.
We are sorry that you had to contact to us repeatedly due to non receipt of gift. We do understand you have every reason to be vexed with us .We could not dispatch the gift earlier to you due to some unavoidable circumstances. However, we assure you that this time the gift shall be delivered to you with in 10-12 working days.
We request for your kind understanding & cooperation.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Jyoti
Executive (Customer Care)
Please quote your Subscription Number: 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Monday, July 18, 2011 6:34 PM
To: Time Care
Cc: customer_service_1107_2@netedm.com
Subject: RE: Time Subscription no. 12674511
Dear Mr.Richard Evans and others,
I have been following up from 11th Nov. 2010. Your assurances lack credibility. Please have a look at the spate of emails which are reproduced here.
Regards,
K.R.Srivarahan
--- On Tue, 6/14/11, Time Carewrote:
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Tuesday, June 14, 2011, 11:17 AM
Dear Mr. Srivarahan,
This is in reference to your e-mail in regards to non receipt of gift.
We are sorry that you had to contact to us repeatedly due to non receipt of gift. We do understand you have every reason to be vexed with us. However, we regret to inform you that the shipment which was due on 25th May’ 2011 was withheld due to certain reasons. We are now expecting the same in next 8-10 working days and accordingly we have forwarded your subscription details to the department concerned and have instructed them to dispatch the gift on priority basis. We assure you that the gift would be delivered to you within next 10-12 working days. Kindly confirm the receipt of the same.
We would appreciate if you could kindly co-operate with us.
Please feel free to get back to us for further assistance/clarifications. Assuring you for the best possible services; always. Regards
Jyoti
Executive (Customer Care)
Please quote your Subscription Number: 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Tuesday, June 07, 2011 8:04 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I have lost count of the number of reminders I have sent to you. Do you really mean what you write?
Srivarahan
--- On Wed, 4/27/11, Time Carewrote:
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Wednesday, April 27, 2011, 1:39 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail in regards to non reciept of gift.
We thank you for contacting us regarding the Time Subscription.
We sincerely regret the inconvenience caused to you regard gift. Due to some unavoidable circumstances we could not dispatch the gift earlier to you. We assure you that this time the gift shall be delivered to you within 15-20 working days time.
Hope you would understand our limitations and co-operate with us.Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Tuesday, April 26, 2011 7:09 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I have NOT YET received the gift.
K.R.Srivarahan
--- On Wed, 3/16/11, Time Carewrote:
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Wednesday, March 16, 2011, 2:46 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We would like to clarify that earlier your subscription gift was sent through "Express Parcel Post", since you have not received the same, we had forwarded your details to the department concerned to look into the matter and resolve it at the earliest. As per the status received from them, we would like to inform you that we are taking the necessary actions against the the postal authorities to look into the matter and in the meanwhile, we have already arranged to send you the replacement gift.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Saturday, March 12, 2011 3:26 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I have checked up with the local post office ; I was informed that no such parcel has been received.
Regards,
K.R.Srivarahan
--- On Wed, 3/9/11, Time Carewrote:
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Wednesday, March 9, 2011, 4:40 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are extremely sorry for all the inconvenience caused to you due to the non receipt of the gift. As per the status received from the department concerned, we would like to inform you that your subscription gift has been dispatched from our end, through "Express Parcel Post" vide EPP number 435. We request you to kindly check with the local post office and confirm the receipt of the same.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Monday, March 07, 2011 7:19 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
We have been corresponding from November 2010 totally in vain.
K.R.Srivarahan
--- On Thu, 1/27/11, Time Carewrote:
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Thursday, January 27, 2011, 1:01 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are sorry that you had to contact to us repeatedly. We do understand you have every reason to be vexed with us. As per the latest revert received from the department concerned we would like to inform you that the dispatches of the gift of “Time 04 Piece Bag Set” is expected by 31/01/2011. Hope you shall bear with us in the interim. Hope you would understand our limitations and co-operate with us.
We request you to consider this incident in isolation & not as being a representative of our services. We appreciate your feedback which enables us to improve our services and also help us in our endeavor to achieve service excellence.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Monday, January 24, 2011 7:03 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I am yet to receive the gift !!
K.R.Srivarahan
--- On Tue, 12/21/10, Time Carewrote:
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Tuesday, December 21, 2010, 1:23 PM
Dear Subscriber,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are extremely sorry for all the inconvenience caused to you due to the non receipt of the gift. We would like to inform you that the shipment which was due on 30th nov’ 2010 was withheld due to certain reasons. We are now expecting the same in next 1—2 weeks and accordingly we have forwarded your subscription details to the department concerned and have instructed them to dispatch the gift on priority basis. We assure you that the gift would be delivered to you within next 3-4 weeks. Kindly confirm the receipt of the same.We would appreciate if you could kindly co-operate with us.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Anand
Executive (Customer Care)
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Sunday, December 19, 2010 6:25 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I am yet to receive the gift.
K.R.Srivarahan--- On Mon, 11/15/10, Time Carewrote:
From: Time Care
Subject: RE: Time
To: "'K.R.Srivarahan'"
Date: Monday, November 15, 2010, 4:34 PM
Dear Mr. Srivarahan ,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are sorry to hear from you, about the non receipt of the gift. We are taking up the matter with the concerned department to expedite the delivery of the gift and the same shall be delivered to you within next 3-4 weeks. Hope you shall bear with us in the interim and we promise you that the gift will be delivered to you this time within the given time frame.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Friday, November 12, 2010 3:33 PM
To: Time Care
Subject: Re: Time
Please refer to the covering letter of my cheque wherein I had clearly mentioned the details of offered gift. I do not have the offer letter with me now. I remember I had opted for travel bags.
Regards,
K.R.Srivarahan
--- On Fri, 11/12/10, Time Carewrote:
From: Time Care
Subject: Time
To: "'K.R.Srivarahan'"
Date: Friday, November 12, 2010, 11:00 AM
Dear Mr. SRIVARAHAN ,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
Further, we request you to kindly confirm the gift offer which you received at the time of subscribing to the Time Magazine, as our system reflects “No Gift” against your subscription.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Thursday, November 11, 2010 8:04 PM
To: Time Care
Subject: NON-RECEIPT OF FREE GIFTS CUSTOMER NO. 012674511
I recently renewed my subscription for 3 years. I am yet to receive the promised gifts includng travel bags.
K.R.Srivarahan
Update on 7th Nov 2011: The subscription gift was received today.
--------------------------------------------------------------------------------
Ofcourse, readers subscribe to Time for its content and not for the gift. Yet, Time's response to complaint regarding non-receipt of gift is interesting. Reminders are invariably profusely thanked, best services are always promised and remedial action assured. Cooperation is requested. {I wonder what is meant by cooperation. Does it mean "please do not again remind us"?) I am also asked to please get back to them for further assistance/clarification. Is this Marketing all about?
Dear Mr.Nigar,
I have not yet received the gift.
Regards,
K.R.Srivarahan
--- On Wed, 10/5/11, Time Care
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Wednesday, October 5, 2011, 10:50 AM
Dear Mr. Srivarahan,
This is with reference to your e-mail in regards to the non receipt of gift.
We sincerely regret the inconvenience caused to you due to the non receipt of the gift. Your details have already been sent to the department concerned to look into the matter and resolve it at the earliest. As per the status received from them, we would like to inform you that we are keeping a follow up for this case with the postal authorities to resolve the matter and in the meanwhile, we are once again arranging to send you the gift from our end. The dispatch date for shall be 13/10/2011, we shell also secure a proof of delivery for the same, we request you for your kind understanding and cooperation.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Sunday, October 02, 2011 4:41 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511Dear Sirs,
Eleven months have passed since I started following up with you. How many more months should I wait?
Regards,
K.R.Srivarahan
--- On Fri, 7/22/11, Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Friday, July 22, 2011, 3:12 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail in regards to non receipt of gift.
We are sorry that you had to contact to us repeatedly due to non receipt of gift. We do understand you have every reason to be vexed with us .We could not dispatch the gift earlier to you due to some unavoidable circumstances. However, we assure you that this time the gift shall be delivered to you with in 10-12 working days.
We request for your kind understanding & cooperation.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Jyoti
Executive (Customer Care)
Please quote your Subscription Number: 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Monday, July 18, 2011 6:34 PM
To: Time Care
Cc: customer_service_1107_2@netedm.com
Subject: RE: Time Subscription no. 12674511
Dear Mr.Richard Evans and others,
I have been following up from 11th Nov. 2010. Your assurances lack credibility. Please have a look at the spate of emails which are reproduced here.
Regards,
K.R.Srivarahan
--- On Tue, 6/14/11, Time Care
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Tuesday, June 14, 2011, 11:17 AM
Dear Mr. Srivarahan,
This is in reference to your e-mail in regards to non receipt of gift.
We are sorry that you had to contact to us repeatedly due to non receipt of gift. We do understand you have every reason to be vexed with us. However, we regret to inform you that the shipment which was due on 25th May’ 2011 was withheld due to certain reasons. We are now expecting the same in next 8-10 working days and accordingly we have forwarded your subscription details to the department concerned and have instructed them to dispatch the gift on priority basis. We assure you that the gift would be delivered to you within next 10-12 working days. Kindly confirm the receipt of the same.
We would appreciate if you could kindly co-operate with us.
Please feel free to get back to us for further assistance/clarifications. Assuring you for the best possible services; always. Regards
Jyoti
Executive (Customer Care)
Please quote your Subscription Number: 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Tuesday, June 07, 2011 8:04 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I have lost count of the number of reminders I have sent to you. Do you really mean what you write?
Srivarahan
--- On Wed, 4/27/11, Time Care
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Wednesday, April 27, 2011, 1:39 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail in regards to non reciept of gift.
We thank you for contacting us regarding the Time Subscription.
We sincerely regret the inconvenience caused to you regard gift. Due to some unavoidable circumstances we could not dispatch the gift earlier to you. We assure you that this time the gift shall be delivered to you within 15-20 working days time.
Hope you would understand our limitations and co-operate with us.Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Tuesday, April 26, 2011 7:09 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I have NOT YET received the gift.
K.R.Srivarahan
--- On Wed, 3/16/11, Time Care
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "K.R.Srivarahan"
Date: Wednesday, March 16, 2011, 2:46 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We would like to clarify that earlier your subscription gift was sent through "Express Parcel Post", since you have not received the same, we had forwarded your details to the department concerned to look into the matter and resolve it at the earliest. As per the status received from them, we would like to inform you that we are taking the necessary actions against the the postal authorities to look into the matter and in the meanwhile, we have already arranged to send you the replacement gift.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Saturday, March 12, 2011 3:26 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I have checked up with the local post office ; I was informed that no such parcel has been received.
Regards,
K.R.Srivarahan
--- On Wed, 3/9/11, Time Care
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Wednesday, March 9, 2011, 4:40 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are extremely sorry for all the inconvenience caused to you due to the non receipt of the gift. As per the status received from the department concerned, we would like to inform you that your subscription gift has been dispatched from our end, through "Express Parcel Post" vide EPP number 435. We request you to kindly check with the local post office and confirm the receipt of the same.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Monday, March 07, 2011 7:19 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
We have been corresponding from November 2010 totally in vain.
K.R.Srivarahan
--- On Thu, 1/27/11, Time Care
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Thursday, January 27, 2011, 1:01 PM
Dear Mr. Srivarahan,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are sorry that you had to contact to us repeatedly. We do understand you have every reason to be vexed with us. As per the latest revert received from the department concerned we would like to inform you that the dispatches of the gift of “Time 04 Piece Bag Set” is expected by 31/01/2011. Hope you shall bear with us in the interim. Hope you would understand our limitations and co-operate with us.
We request you to consider this incident in isolation & not as being a representative of our services. We appreciate your feedback which enables us to improve our services and also help us in our endeavor to achieve service excellence.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Monday, January 24, 2011 7:03 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I am yet to receive the gift !!
K.R.Srivarahan
--- On Tue, 12/21/10, Time Care
From: Time Care
Subject: RE: Time Subscription no. 12674511
To: "'K.R.Srivarahan'"
Date: Tuesday, December 21, 2010, 1:23 PM
Dear Subscriber,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are extremely sorry for all the inconvenience caused to you due to the non receipt of the gift. We would like to inform you that the shipment which was due on 30th nov’ 2010 was withheld due to certain reasons. We are now expecting the same in next 1—2 weeks and accordingly we have forwarded your subscription details to the department concerned and have instructed them to dispatch the gift on priority basis. We assure you that the gift would be delivered to you within next 3-4 weeks. Kindly confirm the receipt of the same.We would appreciate if you could kindly co-operate with us.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Anand
Executive (Customer Care)
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Sunday, December 19, 2010 6:25 PM
To: Time Care
Subject: RE: Time Subscription no. 12674511
I am yet to receive the gift.
K.R.Srivarahan--- On Mon, 11/15/10, Time Care
From: Time Care
Subject: RE: Time
To: "'K.R.Srivarahan'"
Date: Monday, November 15, 2010, 4:34 PM
Dear Mr. Srivarahan ,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
We are sorry to hear from you, about the non receipt of the gift. We are taking up the matter with the concerned department to expedite the delivery of the gift and the same shall be delivered to you within next 3-4 weeks. Hope you shall bear with us in the interim and we promise you that the gift will be delivered to you this time within the given time frame.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Friday, November 12, 2010 3:33 PM
To: Time Care
Subject: Re: Time
Please refer to the covering letter of my cheque wherein I had clearly mentioned the details of offered gift. I do not have the offer letter with me now. I remember I had opted for travel bags.
Regards,
K.R.Srivarahan
--- On Fri, 11/12/10, Time Care
From: Time Care
Subject: Time
To: "'K.R.Srivarahan'"
Date: Friday, November 12, 2010, 11:00 AM
Dear Mr. SRIVARAHAN ,
This is in reference to your e-mail.
We thank you for contacting us regarding the Time Subscription.
Further, we request you to kindly confirm the gift offer which you received at the time of subscribing to the Time Magazine, as our system reflects “No Gift” against your subscription.
Please feel free to get back to us for further assistance/clarifications.
Assuring you for the best possible services; always.
Regards
Nigar
(Customer Care) Executive
Please quote your Subscription Number 12674511 in all future correspondence.
From: K.R.Srivarahan [mailto:srivarahan@yahoo.com]
Sent: Thursday, November 11, 2010 8:04 PM
To: Time Care
Subject: NON-RECEIPT OF FREE GIFTS CUSTOMER NO. 012674511
I recently renewed my subscription for 3 years. I am yet to receive the promised gifts includng travel bags.
K.R.Srivarahan
Update on 7th Nov 2011: The subscription gift was received today.
--------------------------------------------------------------------------------
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